Support Services
We provide telephone, remote access, and on-site support for all our products and services and many third-party products. Our support is open 9 hours every weekday from 9:00 AM to 6:00 PM. You do not need to be an existing client to enjoy our services.
Support services include setup, integration, data import/export, custom reports, data file rebuilds, error resolution, procedural consultation, on-site or classroom training, and more. A majority of our new clients come to us because they need support for their existing system. We stand ready to provide you professional, timely support that you expect and deserve.
Support Plans
Renew, upgrade, or inquire about adding a support plan. As a customer, you have options. There are three support plan options available to you: Silver, Gold, and Platinum. Regardless of which plan you choose, you can take advantage of the following benefits:
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24/7 emergency support
Stay up-to-date on product upgrades and updates
Special product pricing and a priority support contact
Access to online learning resources and support databases
Post-installation support
Regular tax table updates
Assistance with diagnostics